Privacy Policy

Last updated: April 3, 2026

1. Introduction

Green Shoot Media LLC ("we," "us" or "our") operates StoryIntake, an interview intake platform for newsrooms, content teams and agencies. This Privacy Policy explains how we collect, use, store and protect information when you use our website, platform and related services (collectively, the "Service").

By using the Service you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information in the following categories:

Account information. When you create an account we collect your name, email address, organization name and billing details.
Interview content. Sources who respond through the Service provide answers via chat, voice or email. We collect and store these responses, including any text, audio recordings and file attachments, so that they can be delivered to your team.
Usage data. We automatically collect information about how you interact with the Service, including pages viewed, features used, browser type, device type and IP address.
Cookies and similar technologies. We use cookies and similar tracking technologies to maintain sessions, remember preferences and understand usage patterns. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain and improve the Service.
Process and deliver interview transcripts to your team.
Manage your account and process payments.
Send transactional communications such as confirmations and support responses.
Analyze usage patterns to improve performance and develop new features.
Enforce our Terms of Service and protect against fraud or abuse.

We do not sell your personal information to third parties.

4. Data Storage and Security

We store data on secure, industry-standard cloud infrastructure. We use encryption in transit (TLS) and at rest to protect your information. Access to personal data is restricted to authorized personnel who need it to operate the Service.

Interview content is retained for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us.

While we implement commercially reasonable security measures, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

5. Third-Party Services

We may use third-party service providers to help us operate the Service, including:

Cloud hosting and infrastructure providers.
Payment processors for billing and subscription management.
Email delivery services for transactional messages.
Analytics tools to understand usage patterns.

These providers access your information only to perform tasks on our behalf and are obligated to protect it in accordance with this policy and applicable law.

6. Cookies and Tracking

We use cookies to:

Keep you signed in to your account.
Remember your preferences and settings.
Understand how the Service is used so we can improve it.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Request a portable copy of your data.
Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the information in Section 10.

8. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Green Shoot Media LLC
PO Box 1557, Greenville, TX 75403-1557
Email: support@storyintake.com
Phone: 256-275-4333