Common questions before you start.

When you sign up, your workspace gets 14 days of full Pro access, including chat, email and voice interviews, AI drafting, Design Studio and Podcast Studio. Use it for real work. We don't ask for a credit card.

Correct. We don't take a card up front. If you decide StoryIntake isn't for you, do nothing. Your trial just ends and you don't get charged.

If you've picked a paid plan, you keep going on that plan. If you haven't, your workspace moves to Solo automatically. Your interviews, drafts, designs and photos all stay in place, but voice interviews and Podcast Studio turn off until you upgrade.

Email support@storyintake.com. We extend trials manually for teams that need an extra few days for review or approval.

Yes, anytime, from inside your workspace billing page. We don't do annual lock-in or cancellation fees.

Newsrooms, marketing and PR agencies, nonprofits, university communications teams and independent journalists or content creators. Anyone who interviews people and turns those conversations into published material. If you regularly chase callbacks, retype quotes or copy interview text into another tool to draft from, this is built for you.

No. They open one secure link, answer your questions on their own time and submit. No login, no app to download, no calendar invite. The interview page carries your branding so it feels like part of your organization.

Yes. The 40-second marketing video on the homepage gives you a quick overview. The features page has a longer walkthrough that goes deeper into drafting, design and podcast production.

It uses AI for the parts where AI helps. Turning a finished interview into a first-draft story, generating headlines, transcribing voice answers, producing podcast narration. The interviews themselves are real conversations with real people, and a human edits and approves everything before it's published.

A clean transcript, an AI-generated summary, any photos the source uploaded and a draft started in whatever style you chose. Everything stays organized under one story. You can come back to it weeks later and find every piece in the same place.

High-resolution JPEG images at four canvas sizes: print letter (8.5 × 11), square social (1:1), vertical story (9:16) and landscape (16:9). The same draft can be re-laid-out for each canvas without rebuilding from scratch.

Yes. Drafts can be copied to your clipboard, exported as plain text or pasted directly into your CMS. Design Studio exports as JPEG. Podcast Studio exports finished MP3 episodes ready for your podcast host.

Today the workflow is: draft in StoryIntake, copy or export, paste into your CMS. Direct CMS integrations (WordPress, Ghost, Webflow, Notion) are on the roadmap. Tell us which one you use and we'll factor it in.

Yes. Interview content is encrypted in transit and at rest, you keep ownership of everything you collect, and we don't use your interviews to train any AI models. Read the full privacy policy for the specifics.

Solo ($19/mo) covers written interviews (chat and email), drafting, Writing Tools, Editing Tools, Preflight and full Design Studio. Pro ($49/mo) adds voice interviews, Podcast Studio and custom privacy notices. Team ($99/mo) adds three user seats, white-label source pages, analytics and priority support. Writing Tools, Editing Tools, Preflight and the full Design Studio come with every plan.

An interview is one finished response from someone you sent a link to. If they start but don't complete it, it doesn't count toward your monthly limit. You can send the same person multiple links. Those count separately.

We'll let you know as you approach it. You can upgrade in two clicks, and the new limits apply immediately. We won't cut you off mid-conversation. Pending interviews finish, and the limit affects new ones.

Yes. Team includes three seats, and additional seats are $89/month each. Add or remove them anytime from billing.

Voice interviews are more expensive to run. Real-time AI conversations, transcription and audio storage all cost more than text. Gating voice keeps Solo affordable at $19 instead of forcing the price up for everyone.